Questions About Delta Dental Smiles?

We've got answers.

Need to know more about Delta Dental Smiles?  Curious about a specific service? Have a question about your coverage? Find the answers below. Because if you have Delta Dental Smiles, there's no reason you shouldn't use it. If you can’t find what you’re looking for here call us at 1-866-864-2499.

  • How do I choose Delta Dental?
  • When does coverage begin?
  • Are Medicaid benefits changing?
  • Can I choose any dentist?
  • Will Delta Dental make payments to the dentist? Or will I receive a bill?
  • Do I have to pay?
  • How do I get materials in another language?

How do I choose Delta Dental?

At this time you do not have to do anything. DHS will assign you to a dental plan on December 6, 2017. If you were not assigned to Delta Dental, just follow the instructions in the letter to contact DHS and tell them you want to switch to Delta Dental. We are excited to serve you!

When does coverage begin?

The new dental program begins January 1, 2018. Following January 1st your coverage begins as soon as the State of Arkansas Department of Health and Human Services tells Delta Dental you are enrolled with us. Medically necessary services provided after that will be covered.

Once your child is enrolled with Delta Dental, a temporary ID card will be mailed to your home. After a PCD is selected or assigned, an ID card with the PCD’s name and phone number will be mailed. 

Are Medicaid benefits changing?

You will receive similar dental benefits that you had through Arkansas Medicaid. Delta Dental is offering extra benefits to our members. This includes Silver Diamine Fluoride, cavities risk assessment, extra cleaning for pregnant woman and extra cleaning for periodontal disease. 

Can I choose any dentist?

You will need to choose a Primary Care Dentist (PCD) in the first 30 days after enrolling with Delta Dental. If you do not make a selection, a dentist will be assigned. Your PCD will be your regular dentist and will help you stay healthy and keep track of your dental needs. You can use any dentist in our network even if you have been assigned one. It is most important that you see a dentist and take care of your teeth.

Follow the link on this page to find a Delta Dental Smile dentists who you can choose as your PCD.  When you call to schedule a visit, be sure to tell the office you have Delta Dental Smiles. Call our customer service center at 1-866-864-2499 to change your PCD or find out who your PCD is.

Do you have special needs outside of regular dental care?
Your PCD can help make arrangements or tell you how to get more advanced care.

Will Delta Dental make payments to the dentist? Or will I receive a bill?

Delta Dental will make payments directly to Delta Dental Smiles dentists. You will not receive a bill from Delta Dental. 

Your Delta Dental Smiles dentist should only bill you for non-covered services you agreed to pay for while in the office.  If you receive a bill and don’t know why, call us for help, toll-free at 1-866-864-2499.

Do I have to pay?

Delta Dental pays your dentist for covered services.  If you do not use a dentist or clinic that is part of the Delta Dental Smiles Network, you may have to pay the bill.  Delta Dental may pay your dentist less than the amount he or she charges for a covered service.  In that case, your dentist cannot ask you to pay the rest of the bill. 

How do I get materials in another language?

We offer materials in English, Spanish, Marshallese, Vietnamese, large-print, braille and items for visually impaired. You can also request other languages, if needed. Call our Customer Service Representatives from 7 a.m. to 7 p.m. at 1-866-864-2499 to get your items in another language.

Also, at the bottom of this website you can click on Español to change the language of the site.

What should I do in case of a dental emergency?

You do not need approval to receive emergency dental services. You have the right to use any dentist for emergency care. Do one of the following: 

  • Call 911 if you think your life is in danger.
  • During normal business hours, call your dentist’s office to find out how to get emergency services. If they are unable to help, call Delta Dental at 1-866-864-2499. We will help to find a dentist near you and get a visit set up.
  • After regular office hours, call your dentist’s after-hours line, if available.
  • If the dentist office does not have an after-hours line, call Delta Dental at 1-866-864-2499 to speak to a healthcare professional.
  • Go to the emergency room at the nearest hospital.

What if my Delta Dental Smiles ID card gets lost or damaged?

If you lose your ID card and need to get a replacement, you can:

  • Call us toll-free at 1-866-864-2499 as soon as you know the card is lost.
  • Log in to the Delta Dental Customer Toolkit and print a new card.