Open Enrollment 2020 — Why It Matters to Arkansas Medicaid Members

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If you have AR Medicaid or ARKids First, including dental benefits, you now have a choice to switch your dental insurance provider.

Why now?

It’s the Open Enrollment period. This is the time between Nov. 1 and Dec. 15, 2020, that allows all AR Medicaid or ARKids First members to switch their dental insurance provider, if they want to. If they don’t, they will stay with who they currently have.

Who do I have right now?

In October, DHS sent you a letter in the mail listing your current dental insurance provider. You may stay with whoever you have now or you may switch providers between Nov. 1 and Dec. 15, 2020. If you didn’t receive the letter, you can call 1-800-322-5588 to find out.

Do I have to switch my dentist now?

No. Open Enrollment refers to the opportunity of switching your dental insurance provider. This matters if you want to see a dentist who accepts AR Medicaid members so the dental insurance company can pay him/her for the dental services provided to you. Delta Dental of Arkansas has the state’s largest network of dentists who accept AR Medicaid and ARKids First members through our Delta Dental Smiles program. If you are a covered member, you can switch your dentist anytime.

I currently have Delta Dental of Arkansas as my dental insurance provider and I want to stay with Delta Dental. What do I have to do?

Nothing. Your dental insurance provider will stay Delta Dental, and we will continue to serve you and your family through our Delta Dentals Smiles program. Thank you. We are thrilled to have you.

What do I do if I want to switch to Delta Dental of Arkansas?

It’s easy. Simply call 1-800-322-5580 or visit through December 15, 2020.

Delta Dental is one of the state’s largest and most trusted dental insurance providers. Through our Delta Dental Smiles program, it pays for dental services and benefits for you and your family at little or no cost to you. Check them all out here.

Does it cost anything to switch?

No, it doesn’t cost you any money to switch. It will just require a couple of minutes of your time. The  phone lines, 1-800-322-5580, are open from 8 a.m. through 4.30 p.m., Monday through Friday, or you can access 24/7 through December 15, 2020.

What if I want to switch later?

If you don’t switch dental insurance providers before December 15, 2020, you can do so next year during Open Enrollment 2021, which will most likely be scheduled for sometime in November and December.

Arkansas, you have a choice. Make the most of it. Choose Delta Dental of Arkansas.